tag:status.abicart.se,2005:/historyAbicart Status - Incident History2024-03-28T19:40:17+01:00Abicarttag:status.abicart.se,2005:Incident/197135612024-01-17T06:00:00+01:002024-01-18T19:56:59+01:00File archive maintenance<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>06:00</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>11:40</var> CET</small><br><strong>Monitoring</strong> - File archive available again. Monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>17:13</var> CET</small><br><strong>Investigating</strong> - The file archive in admin is temporarily unavailable due to maintenance.</p>tag:status.abicart.se,2005:Incident/196571082024-01-09T00:30:00+01:002024-01-09T15:08:19+01:00Admin pages unavailable<p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>00:30</var> CET</small><br><strong>Resolved</strong> - Some admin pages were unavailable for edit. Resolved by 13:00 CET.</p>tag:status.abicart.se,2005:Incident/196119162024-01-04T11:30:00+01:002024-01-04T14:43:59+01:00Unresponsive webshops and admin<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>11:30</var> CET</small><br><strong>Resolved</strong> - We had a short disturbance today between 11:19:34 and 11:23:00. This incident has been resolved.</p>tag:status.abicart.se,2005:Incident/186247492023-09-28T11:16:23+02:002023-09-28T11:16:23+02:00Follow-up from last evening's incident<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:16</var> CEST</small><br><strong>Completed</strong> - Our primary Internet connection has been restored by our service provider.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:46</var> CEST</small><br><strong>Scheduled</strong> - Following the internet connectivity issue on the night of October 26/27, where our internet provider activated a backup internet connection during maintenance and failed switching back, we will be reverting to the primary connection.<br /><br />During the given time frame, we anticipate a brief downtime of a minute or possibly a few minutes, assuming no further complications arise with our provider.</p>tag:status.abicart.se,2005:Incident/186159882023-09-27T20:44:14+02:002023-09-27T20:49:07+02:00Investigating network issue<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:44</var> CEST</small><br><strong>Resolved</strong> - During scheduled maintenance by one of our internet providers at last midnight, an inadvertent disruption occurred, resulting in the Internet connection used by Abicart being mistakenly disconnected.<br /><br />We are in active communication with the provider to gather more details. The maintenance was not completely finished due to the disruption, and a new maintenance window is necessary to rectify the situation. The exact timing remains undetermined, but we expect a brief downtime of only a minute or two, given that the upcoming maintenance is executed correctly.<br /><br />We are sorry for the inconvenience caused and appreciate your understanding, given that this situation is unfortunately beyond our direct control.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>00:40</var> CEST</small><br><strong>Monitoring</strong> - We have identified and resolved a problem with our network provider. Monitoring issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>00:25</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/183301392023-09-13T14:16:17+02:002023-09-13T14:16:17+02:00Unavailable storefronts and admin<p><small>Sep <var data-var='date'>13</var>, <var data-var='time'>14:16</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>06:46</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>06:37</var> CEST</small><br><strong>Investigating</strong> - Due to technical issues that occurred yesterday, we now have an outage affecting the accessibility of both admin panels and individual stores. We have identified the cause of the problem and are working hard to resolve it as soon as possible.</p>tag:status.abicart.se,2005:Incident/183188852023-08-30T23:11:48+02:002023-08-30T23:11:48+02:00Unresponsive webshops and admin<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>23:11</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>20:28</var> CEST</small><br><strong>Update</strong> - We are experiencing problems loading product pages and shopping carts. Our technical team is working on this and we expect a solution shortly.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:50</var> CEST</small><br><strong>Monitoring</strong> - System is on it's way up. Monitoring the situation.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>15:36</var> CEST</small><br><strong>Update</strong> - We have now begun the process of gradually restarting our systems. During the next hour, you may experience some instability in the services in connection with them starting to work. This is expected and part of the reboot process.<br />Our engineering team is monitoring closely to ensure as smooth a transition as possible to full operation. We will inform you as soon as services are fully restored.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>13:54</var> CEST</small><br><strong>Identified</strong> - Issue caused by big power outage locally to the servers. Backup generators kicked in but faced operational failure after some time. Our technicians are working on getting everything back up and running.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>12:24</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/166618482023-03-27T14:37:47+02:002023-03-27T14:37:47+02:00Checkout not available<p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:37</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>14:01</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:58</var> CEST</small><br><strong>Investigating</strong> - Checkout not available in shopfront. We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/157967072023-01-08T18:13:12+01:002023-01-08T18:13:12+01:00Server error<p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>18:13</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>16:05</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>15:47</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/139392252022-11-30T09:05:05+01:002022-11-30T09:05:05+01:00Partial outage<p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>09:05</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>15:34</var> CET</small><br><strong>Investigating</strong> - We are experiencing partial outage on our servers which effects storefronts and admin functions</p>tag:status.abicart.se,2005:Incident/124311082022-10-22T07:43:04+02:002022-10-22T07:43:04+02:00Some shop frontends not available<p><small>Oct <var data-var='date'>22</var>, <var data-var='time'>07:43</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>15:05</var> CEST</small><br><strong>Monitoring</strong> - We've identified issues with DNS. Everything is now operational but we keep investigating and monitoring.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:14</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>14:05</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing issues with showing store fronts. We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/112840952022-09-28T09:13:52+02:002022-09-28T09:13:52+02:00Issue when creating new/copying product<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>09:13</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:09</var> CEST</small><br><strong>Update</strong> - We are continuing to monitor in case of further issues.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:53</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>12:36</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating server error appearing when adding new and copying articles.</p>tag:status.abicart.se,2005:Incident/112679002022-09-26T12:21:25+02:002022-09-26T12:24:41+02:00Some shop fronts not available<p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>12:21</var> CEST</small><br><strong>Resolved</strong> - Incident caused by DNS problems at CDN77. Their issues has since been resolved.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>10:24</var> CEST</small><br><strong>Monitoring</strong> - Incidents seems to have been caused by a specific Internet provider and affected visitors using that Internet provider only. Monitoring.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:57</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>26</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Investigating</strong> - We are currently experiencing some disruptions in displaying the webpage/website. Our developers are investigating the issue.</p>tag:status.abicart.se,2005:Incident/110642532022-09-06T16:31:11+02:002022-09-06T16:31:11+02:00Product images does not load<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:31</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Monitoring</strong> - Our CDN (Content delivery network) provider has confirmed that the problem is resolved.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>15:23</var> CEST</small><br><strong>Identified</strong> - Our CDN provider has confirmed that they are working to resolve this immediately.</p><p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> CEST</small><br><strong>Investigating</strong> - Our CDN provider is experiencing operational disruptions. This affects product images in Abicart.</p>tag:status.abicart.se,2005:Incident/107599362022-08-04T22:29:09+02:002022-08-05T09:19:09+02:00Some shop frontends not available<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>22:29</var> CEST</small><br><strong>Resolved</strong> - This matter was caused by operational disruptions at a major domain name provider in Sweden.</p><p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>15:40</var> CEST</small><br><strong>Investigating</strong> - We are monitoring the current issues and wish to refer Loopia users to https://www.driftbloggen.se/</p>tag:status.abicart.se,2005:Incident/106998382022-07-28T11:18:40+02:002022-07-28T11:18:40+02:00Investigating performance issue<p><small>Jul <var data-var='date'>28</var>, <var data-var='time'>11:18</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>12:46</var> CEST</small><br><strong>Monitoring</strong> - The issue has been identified and a fix has been implemented. Monitoring the issue.</p><p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>11:34</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/99098822022-05-04T11:05:28+02:002022-05-04T11:05:28+02:00Incident<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>11:05</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>09:56</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/95079252022-03-10T13:16:25+01:002022-03-10T13:16:25+01:00Product images not loaded<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>13:16</var> CET</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:53</var> CET</small><br><strong>Monitoring</strong> - The problem has been resolved. We are monitoring the issue.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:30</var> CET</small><br><strong>Identified</strong> - We are working on resolving this.</p>tag:status.abicart.se,2005:Incident/95068942022-03-10T10:01:56+01:002022-03-10T10:01:56+01:00Service unavailable<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:01</var> CET</small><br><strong>Resolved</strong> - We were too quick. This was an internal issue only. Apologise for the false alarm.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>09:57</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/92269162022-02-03T09:01:53+01:002022-02-03T09:01:53+01:00Disturbance<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>09:01</var> CET</small><br><strong>Resolved</strong> - This incident has now been resolved. It was caused by an unforeseen complication during planned maintenance.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:47</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:33</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:10</var> CET</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>08:10</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/87800012021-12-07T20:37:49+01:002021-12-07T20:37:49+01:00Search and filtering is down<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:37</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:26</var> CET</small><br><strong>Monitoring</strong> - Same issue that triggered the error earlier this morning happened again. A fix is implemented where this can not happen again.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:12</var> CET</small><br><strong>Investigating</strong> - Same issue as before has happened where our search cluster is unresponsive.</p>tag:status.abicart.se,2005:Incident/87775072021-12-07T11:02:21+01:002021-12-07T11:02:21+01:00Search and filtering is down<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:02</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>08:54</var> CET</small><br><strong>Monitoring</strong> - We are monitoring the search cluster. All indexing jobs will continue as normal and jobs created during this period will be processed in due time.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>07:38</var> CET</small><br><strong>Investigating</strong> - We are currently investigating the issue and hope to have a quick solution</p>tag:status.abicart.se,2005:Incident/87322852021-12-02T09:13:00+01:002021-12-02T09:13:00+01:00Some products not loading<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:18</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:48</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.abicart.se,2005:Incident/86534062021-11-20T01:00:00+01:002021-11-21T10:08:30+01:00Slow load time<p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>01:00</var> CET</small><br><strong>Resolved</strong> - From around 13:20 we can see highly unusual activity in one of our larger shop systems. This lead intensely high load on the databases in way that our operations weekend jour was not able to catch. We are very sorry for this. The consequences for our shops was that database intensive activities like add to cart and checkout was very slow. Fortunately this was highlight by our customers and brought to our attentions by Abicart staff of duty shortly after 15. When it was heavy escalated to our Head of Operations. Problem was finally solved around 16:10. As post incident, additional surveillance has been added and extra staff for manual surveillance Saturday evening and Sunday has been mobilised. We have also updated our routines around status update on our status page since this was not accurate during Saturday.</p>tag:status.abicart.se,2005:Incident/85484842021-11-17T09:48:20+01:002021-11-17T09:48:20+01:00Disturbance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>09:48</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>10:33</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>09:31</var> CET</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>